Strategic Business Planning and Project Management

In this book I propose a "Customer-Focused" view of the structure of an organization and its internal human and computer systems.

If we want to create an efficient Customer-Focused organization structured on satisfying the needs of our customers then our task is to not follow the existing structures and designs of the past but to question them.

We must rethink the way that we put the typical organization together. In other words we must question the old/existing designs that were…