The Encyclopedia of Business Letters, Faxes, and Emails, Revised Edition

Business writing has been transformed in our era from long, leisurely letters to fast faxes, instant e-mails, crisp memos, and concise letters. Your reader doesn't have time to waste. And neither do you.

That's where The Encyclopedia of Business Letters, Faxes, and E-mail can help.

Here you'll find the most complete and up-to-date collection of model business correspondence for every conceivable occasion-sample letters, memos, and e-mails you can use as is or adapt for your own…