E-Quality: Bridging the Total Quality Involvement Gap

"In this important contribution Shapiro et al. have identified the key elements to successful employee involvement in decision making and business results... They have identified how valuing and utilizing the total workforce results in stronger performance... For globalizing US companies, a reading of this book provides multiple opportunities to learn how to achieve desired goals in the context of quality and equality." D. Phelps-Feldkamp, Director, Quality & Buisiness Improvement, Consumer …