Birth of the Chaordic Age

In Birth of the Chaordic Age, Dee Hock argues that traditional organizational forms can no longer work because organizations have become too complex. Hock advocates a new organizational form that he calls "chaordic, " or simultaneously chaotic and orderly. He credits the worldwide success of VISA with its chaordic structure — it is owned by its member banks which both compete with each other for customers and must cooperate by honoring one another's transactions across borders and currencies.…