At the Altar of the Bottom Line: The Degradation of Work in the 21st Century

Based on extensive interviews with workers in four different industries, this book takes us behind the statistics of the economic collapse and into the lives of Americans who are struggling to make ends meet and support their families. Tom Juravich combines oral history with social and economic analysis to provide a vivid account of the multiple challenges presented in today's workplaces.

At a Verizon call center in Andover, Massachusetts, customer service reps find themselves overwhelm…