There Is Such A Thing As A Free Lunch: Mystery Shopping Explained

Mystery or secret shopping as it is sometimes known, has grown from strength to strength in recent years. It involves posing a real customer to try a product or service then reporting back on the experience. A company will use this information to measure their customer service and if necessary, improve it.

Shoppers come from all walks of life. It doesn’t matter how old you are, whether you are already working or not, if you are single or married, or where you live. Someone somewhere wou…