Object-Oriented Construction Handbook: Developing Application-Oriented Software with the Tools & Materials Approach

Successful businesses and organizations are continually looking for ways to improve service and customer satisfaction in order to achieve long-term customer loyalty. In light of these goals, software developers must ask the question: how does customer orientation influence traditional approaches, methods, and principles of software development? In this book, a leading software architect and his team of software engineers describe how the idea of customer orientation in an organization leads to t…