The Manager's Pocket Guide to eCommunication -- Communicating Effectively in a Digital Age

E-mail, voice mail, conference calls, and video conferences have revolutionized communication. Companies are dependent on technology to link personnel across cities, states, and countries, especially as virtual teams become more a part of our business environment. Yet, companies rarely provide formal training on how to manage these resources. This book provides guidelines for communicating effectively through e-mail and voice mail, suggestions for getting the most out of your conference calls an…