Product Quality Control

Product Safety Management and Engineering

Control Theory Manager

Craft and the Kingly Ideal: Art, Trade, and Power

Toyota Under Fire: Lessons for Turning Crisis into Opportunity

New Economy - New Competition: The Rise of the Consumer?

The Control Theory Manager

Beans: Four Principles for Running a Business in Good Times or Bad

Selling It

Product Safety Management and Engineering

Firing On All Cylinders

Import Safety: Regulatory Governance in the Global Economy

Priceless

I Know It When I See It: A Modern Fable about Quality

Managing the Total Quality Transformation

Race

Out of the Crisis

European Regulation of Consumer Product Safety

By What Method?: Developing the Knowledge and Skills to Lead Large-Scale Quality and Productivity Improvement Efforts; Mastering Implementation and Deployment; Putting Together the Pieces of the Transformation Puzzle

Home Safety Desk Reference: How to Safeguard Your Home and Everything in It

Shifting out of Park: Moving Auto Safety from Recalls to Reason

Trustmarks in E-Commerce: The Value of Web Seals and the Liability of their Providers

Product Safety Handbook: The Manufacturer's Guide to Legal Requirements and Management Strategies

The Customer Connection: Quality for the Rest of Us

Trading Up: Why Consumers Want New Luxury Goods--and How Companies Create Them